About Us

Recent Statements

Update to MOWL Services 

Sept 1st, 2020

I want to thank all the staff and volunteers who have worked so diligently throughout the pandemic to ensure that our clients continue to receive the services they need. I must comment on how incredibly proud I am of our staff and volunteers for delivering uninterrupted meal services throughout the pandemic.

For the foreseeable future Meals on Wheels will continue delivery of its meal services on Monday (Monday & Tuesday meals), Wednesday (Wednesday & Thursday meals) and Friday (Friday, Saturday & Sunday meals). Our frozen meals will continue to be delivered on Thursday and Friday morning. We will work with each client on their own individual plans for service.

We have consolidated our depot sites so that all meals are prepared for delivery at our main office, 356 Queens’ Ave and our space within First. St. Andrew’s United Church. 

In a previous communication we noted that we would update you by September 8th on the state of our transportation service. After much consultation and research, we are now in the process of preparing our transportation services to resume. However, training and more work is required to begin service and we cannot confirm a start date at this time. As soon as its available we will let our clients, volunteers and the public know. It is paramount for us that we do this properly and not quickly to ensure the safety of all involved.

Some changes that will be occurring: 

1.     No companions may accompany clients on rides.

2.     Driver and client must wear a mask for the duration of the ride (this is law for ride share programs)

3.     Volunteer drivers will be trained on all the new safety protocols that we have put in place. As well, volunteer drivers will be provided with PPE to execute their duties. 

4.     We have implemented a pre and post ride checklist will be to ensure safety of driver and passenger.

5.     Rides must occur between 10:00am and 4:00pm in order to do proper screening

6.     Rides will not be provided to anyone who fails the COVID 19 screening, is feeling unwell or has been in contact with anyone who has tested positive for COVID 19.

Any volunteer or client who feels unwell must notify Meals on Wheels immediately so that our organization can follow up. If anyone involved with Meals on Wheels London has come in contact with someone who is unwell, we will contact you and conduct the appropriate follow ups. We ask for your patience as we restart this important service during such unprecedented times. We also welcome any questions at any time.

Thank you!

Chad Callander

Executive Director

MOWL Response to COVID 19

May 26th, 2020

Meals on Wheels London Service Update 

Clients, volunteers, staff, board members and community partners,

We want to ensure that everyone who is a part of the Meals on Wheels London family has updated information on our programs and services. With the Province beginning its phased approach to reopening, many businesses and organizations have begun their plans to move forward with their new reality.

Our team has been carefully evaluating and researching what our plans will be. In order to properly prepare, but most importantly for the safety of all involved, we have decided that all current protections and measures will remain in place until Sept 8th, 2020.  These measures include limited staff and visitors in the facilities, stoppage of the transportation program, contactless delivery of chilled meals three days a week, continue service of our weekly frozen meal program, on-going physical distancing, hand washing and sanitizing practices.

We did not arrive at this decision lightly and certainly respect that each business and their plans are different based on their needs. 

This will give us time to formulate our plan for reopening and properly protect our clients, volunteers and staff. We want to ensure that we serve you going forward in accordance with all measures required and recommended by our government and health authorities. As well, we recognize that our staff and volunteers have been working extraordinarily hard and this will allow enough time for us to make any changes and adjustments.

Any updates related to changes in service (such as this statement) will be sent to our clients and also available on our website here: https://www.mealsonwheelslondon.ca/about-us

We also want to thank the community for their continued support of our organization. It truly has been heartwarming. 

Thank you,

Chad Callander, Executive Director

Updated: April 7th, 2020

Meals on Wheels London

Re: COVID 19 Service Update

With the ongoing outbreak of COVID 19 Meals on Wheels London has taken many precautions to protect our clients, volunteers and staff.  We are monitoring the situation each day and want to share the following changes to our service:

  1. We are asking all clients that if they can take their meals chilled if possible.
  2. We are taking new clients but ask that you call us to be advised of your options as we've had to make changes due to the outbreak.
  3.  Please call us at 519-660-1430  if you’re in need or in crisis situation.

We are asking anyone working with MOWL to take the following preventative measures during this outbreak, including:

  • Stay at home when you are sick
  • Washing your hands frequently and thoroughly with soap and water;
  • Avoid touching your eyes, nose, and mouth with unwashed hands
  • Covering your mouth and nose when you cough or sneeze with a tissue or flexed elbow if you don’t have a tissue;
  • Avoid close contact with people who are sick.
  • Clean and disinfect high-touch objects and surfaces frequently.

At this time MOWL services will operate as following:

  1. We are limiting our office hours from 8:30am to 2:00pm each day. We apologize for this inconvenience but necessary under these circumstances. Staff are still available till 4:30 to follow up on emails and messages.
  2. Our transportation services will cease at this time and announcement will be made once it commences again. As our transportation is for wellness related appointments, we felt it was best to take this preventative measure.
  3. Our lunch bunch program is cancelled till further notice.
  4. All meal services will continue. However, we ask everyone to visit our social media or call our office (519-660-1430) for regular updates.

 

Or our social media:

Twitter: @MOWLondon

Facebook: https://www.facebook.com/MealsOnWheelsLondon

 

MOWL Message to Volunteers COVID 19

 

Meals on Wheels London

Re: COVID-19

Volunteers,

MOWL has released a statement to the public and we ask you to please read it over and consider the following:

  1. We assure you that we are monitoring the situation and taking all preventative measures possible.
  2. We remind you that if you feel at all unwell or are in close contact with someone who is unwell please call the office immediately and cease from conducting your duties.
  3. Meals on Wheels appreciates the service of all our volunteers. At the present time, with consideration of COVID-19, we understand if you feel unable to perform your duties. We ask that you call our Volunteer Coordinator to discuss any concerns you have.
  4. Please monitor for all communications from MOWL, check our social media or call our office for updates related to service.
  5. As listed in our statement to the public this is a reminder to take these preventative measures:
    1. Stay at home when you are sick
    2. Wash your hands frequently and thoroughly with soap and water;
    3. Avoid touching your eyes, nose, and mouth with unwashed hands
    4. Covering your mouth and nose when you cough or sneeze with a tissue or flexed elbow if you don’t have a tissue;
    5. Avoid close contact with people who are sick.
    6. Clean and disinfect high-touch objects and surfaces frequently.

We appreciate all that our volunteers do and want our clients to know that we are here for them throughout this situation.

Thank you,

Chad Callander,

Executive Director, Meals on Wheels London

MOWL Message to Clients COVID 19

 

Meals on Wheels London, Re: COVID-19

Clients,

MOWL has released a statement to the public and we ask you to please read it over and consider the following:

  1. We assure you that we are monitoring the situation and taking all preventative measures possible.
  2. We remind you that if you feel at all unwell or are in close contact with someone who is unwell please call the office immediately and let our staff know so we can take appropriate steps in delivering your service.
  3. Meals on Wheels appreciates will do its best to limit service interruptions to you.
  4. Please monitor for all communications from MOWL, check our social media or call our office for updates related to service.
  5. As listed in our statement to the public this is a reminder to take these preventative measures:
    1. Stay at home when you are sick
    2. Wash your hands frequently and thoroughly with soap and water;
    3. Avoid touching your eyes, nose, and mouth with unwashed hands
    4. Covering your mouth and nose when you cough or sneeze with a tissue or flexed elbow if you don’t have a tissue;
    5. Avoid close contact with people who are sick.
    6. Clean and disinfect high-touch objects and surfaces frequently.

 

We appreciate all our clients and we are here for you throughout this situation.

Thank you,

Chad Callander

Executive Director, Meals on Wheels London

 

Who We Are

At Meals on Wheels London our goal is to build independence for all of our clients. We offer hot and frozen meal delivery and a door-to-door transportation service.

Vision

A community where more people are able to live independently in their own homes, thanks to partnerships with Meals on Wheels London.

Mission Statement

Meals on Wheels London partners with volunteers to promote wellness, health, and independence through transportation and nutritious meal services benefiting our community.

Contact Information

  • Phone: 519-660-1430
  • Fax: 519- 433-1167
  • Email: info@mowl.ca
  • Address: 356 Queens Ave. London, ON N6B 1X6 (We are located at the corner of Queens & Waterloo, adjacent to First-St. Andrews United Church)

Office Hours

Monday to Friday 8:30 am - 4:30 pm. Answering machine available after hours.

Summer Hours

Last Friday in June until Labour Day:

  • Monday to Thursday: 8:30 am - 4:30 pm
  • Friday: 8:30 am - 2:00 pm

No Services Are Provided On The Following Holidays:

  • New Year's Day
  • Family Day
  • Good Friday
  • Victoria Day
  • Canada Day
  • Civic Holiday (August)
  • Labour Day
  • Thanksgiving Day
  • Christmas Day (special hot meals are available on Christmas Day)
  • Boxing Day

Compliments & Complaints

Clients are encouraged to contact Meals on Wheels London with any comments, compliments, complaints or concerns. All concerns are recorded and reviewed. Follow up will be done within two business days for any major complaints. Concerned parties will be informed of the outcome. Please emailinfo@mowl.ca or call 519-660-1430

Did you know that we are a member of Meals on Wheels of America? No Canadian association exists and this allows us to network with Meals on Wheels throughout North America.

It provides great resources, information sharing, grant opportunities and more!