Update to MOWL Services
October 30th, 2020
Meals on Wheels London thanks the support of our community through the ongoing pandemic. We wanted to reach out with this statement regarding a change in our eligibility criteria. The new criteria are:
Meals on Wheels London provides service to adults 18+ with disabilities, seniors 55+ and/or anyone of any age whose personal care plan needs support. These needs can be short term (caregiver relief, recuperation, seasonal) or long-term assistance. No long-term contract is required. The minimum order on registration is either five daily meals or one package of seven frozen meals.
We have made this change as it reflects work that we were already doing, and our organization believes that no matter your age we here to serve you in your personal care journey. If at any time you have questions, we ask that you reach out us.
We welcome your questions at any time.
Sept 1st, 2020
I want to thank all the staff and volunteers who have worked so diligently throughout the pandemic to ensure that our clients continue to receive the services they need. I must comment on how incredibly proud I am of our staff and volunteers for delivering uninterrupted meal services throughout the pandemic.
For the foreseeable future Meals on Wheels will continue delivery of its meal services on Monday (Monday & Tuesday meals), Wednesday (Wednesday & Thursday meals) and Friday (Friday, Saturday & Sunday meals). Our frozen meals will continue to be delivered on Thursday and Friday morning. We will work with each client on their own individual plans for service.
We have consolidated our depot sites so that all meals are prepared for delivery at our main office, 356 Queens’ Ave and our space within First. St. Andrew’s United Church.
In a previous communication we noted that we would update you by September 8th on the state of our transportation service. After much consultation and research, we are now in the process of preparing our transportation services to resume. However, training and more work is required to begin service and we cannot confirm a start date at this time. As soon as its available we will let our clients, volunteers and the public know. It is paramount for us that we do this properly and not quickly to ensure the safety of all involved.
Some changes that will be occurring:
1. No companions may accompany clients on rides.
2. Driver and client must wear a mask for the duration of the ride (this is law for ride share programs)
3. Volunteer drivers will be trained on all the new safety protocols that we have put in place. As well, volunteer drivers will be provided with PPE to execute their duties.
4. We have implemented a pre and post ride checklist will be to ensure safety of driver and passenger.
5. Rides must occur between 10:00am and 4:00pm in order to do proper screening
6. Rides will not be provided to anyone who fails the COVID 19 screening, is feeling unwell or has been in contact with anyone who has tested positive for COVID 19.
Any volunteer or client who feels unwell must notify Meals on Wheels immediately so that our organization can follow up. If anyone involved with Meals on Wheels London has come in contact with someone who is unwell, we will contact you and conduct the appropriate follow ups. We ask for your patience as we restart this important service during such unprecedented times. We also welcome any questions at any time.
Who We Are
At Meals on Wheels London our goal is to build independence for all of our clients. We offer hot and frozen meal delivery and a door-to-door transportation service.
A community where more people are able to live independently in their own homes, thanks to partnerships with Meals on Wheels London.
Meals on Wheels London partners with volunteers to promote wellness, health, and independence through transportation and nutritious meal services benefiting our community.
- Phone: 519-660-1430
- Fax: 519- 433-1167
- Email: email@example.com
- Address: 356 Queens Ave. London, ON N6B 1X6 (We are located at the corner of Queens & Waterloo, adjacent to First-St. Andrews United Church)
Monday to Friday 8:30 am - 4:30 pm. Answering machine available after hours.
Last Friday in June until Labour Day:
- Monday to Thursday: 8:30 am - 4:30 pm
- Friday: 8:30 am - 2:00 pm
No Services Are Provided On The Following Holidays:
- New Year's Day
- Family Day
- Good Friday
- Victoria Day
- Canada Day
- Civic Holiday (August)
- Labour Day
- Thanksgiving Day
- Christmas Day (special hot meals are available on Christmas Day)
- Boxing Day
Compliments & Complaints
Clients are encouraged to contact Meals on Wheels London with any comments, compliments, complaints or concerns. All concerns are recorded and reviewed. Follow up will be done within two business days for any major complaints. Concerned parties will be informed of the outcome. Please firstname.lastname@example.org or call 519-660-1430
Did you know that we are a member of Meals on Wheels of America? No Canadian association exists and this allows us to network with Meals on Wheels throughout North America.
It provides great resources, information sharing, grant opportunities and more!